Suspended Services means that our Deposits, Withdrawals or Trading Services for the relevant coin is currently suspended due to Wallet Maintenance, Network Congestion, or another factor. This occurs on occasion and is external to our website, and effects many platforms in the Crypto Space. We unfortunately do not have an expected timeframe for when the suspension will end but do anticipate it to end shortly.
Suspended Withdrawals – You may find this message displayed when placing a Buy Order or Coin Swap Order. This means we are currently experiencing essential Wallet Maintenance preventing us from sending the coins out to you at this time. We anticipate for the Wallet Maintenance to be completed soon and once it is, we can proceed in sending your purchased coins to your provided wallet address. You will then also receive an email confirming completion of your order once the coins have been sent.
If you place an order while Withdrawals are Suspended, we will store the coins safely for you until the Wallet Maintenance is complete and then proceed in sending the coins to you. Please note that you can Sell or Swap your purchased coins held with us while the Wallet Maintenance continues.
Suspended Deposits - You may find this message displayed when placing a Sell Order or Coin Swap Order. This means we are currently experiencing some essential Wallet Maintenance preventing us from receiving coins at this time.
If you place an order while Deposits are suspended, we can only honour the provided valuation if your coins are sent and visible on the blockchain within reasonable time. Please note that payment will not be sent to you until the coins are confirmed in our wallet once the Wallet Maintenance is complete.
Trading Suspended – This is very rare but if this is displayed when placing your order, your order will not be processed while Trading Services are suspended. With a Bank Transfer Buy Order, your order will not be processed until Trading Services continue and your rate acheived will be determined once your order is processed. With a Card Payment or Coin Swap Order, you are locked in at an amount of coin but these coins will not be sent to you until Trading Services continue. With a Sell Order, the provided valuation will be honoured if the coins are received in reasonable time but the payment will not be sent until trading services continue.