You should receive your coins shortly after your order is completed. Once your order is completed, you will receive an email confirming completion of your order with a transaction report, your coins should then arrive in your wallet shortly afterwards. If this is not the case, please check the relevant block explorer as confirmation times can occasionally vary due to the coin, wallet provider, network conditions and a variety of other factors. If you need any assistance, please do not hesitate to get in touch.
It is common for Cryptoasset transactions to sometimes delay as they must confirm on the network prior to arriving in your wallet. You can always check the relevant blockchain to see the status of your transaction and to see if it has confirmed or not. Once the transaction is confirmed on the network (or confirmed on the blockchain), the coins should then appear in your wallet. Cryptocurrencies have different protocols to achieve consensus across the network and some are faster than others. Some Cryptocurrencies are PoS (Proof of Stake) based, some PoW (Proof of Work) based and there are many more ways to reach consensus. With some coins, a certain number of confirmations is required whereas with others, the consensus protocol may be designed entirely different. We have helpful Coin Guides which have some general information on how each of the coins/networks work. You may also familiarise yourself with the relevant blockexplorers to see how the network works.
Bitcoin Block Explorer: https://www.blockchain.com/explorer
Ethereum/ERC20 Block Explorer: https://etherscan.io/
Tron/TRC20 Block Explorer: https://tronscan.org/#/
Cardano Block Explorer: https://cardanoscan.io/
VeChain Block Explorer: https://explore.vechain.org/
Stellar Block Explorer: https://stellarchain.io/
Blockchair: Dogecoin, Litecoin, Bitcoin Cash, Bitcoin SV (and more) Block Explorer: https://blockchair.com/
CoinMarketCap is a good resource for all things Crypto where you can find all the relevant Block Explorers for different Cryptocurrencies.
As mentioned, if you still haven't received your coins after your order is completed, please do not hesitate to get in touch as we are always happy to help.
Dear valued BC Bitcoin UK Clients,
I hope this email finds you well. We are reaching out to inform you of some significant changes to our services that directly impact our operations within the United Kingdom. Regrettably, due to the recent regulatory developments introduced by the Financial Conduct Authority (FCA) and the implementation of the new Financial Promotions Regime, BC Bitcoin is no longer able to offer our services to clients based in the UK. This very difficult decision is in compliance with the regulatory framework and ensures that we uphold the highest standards of transparency and legality. You can view the FCA publication here: https://www.fca.org.uk/publication/finalised-guidance/fg23-3.pdf As a result, we would like to inform you of the following changes and provide guidance on how to manage your assets with BC Bitcoin:
1. **Service Termination for UK Clients:**
BC Bitcoin will no longer be able to accept new purchase orders from clients residing in the United Kingdom.2. **Continued Operation Outside the UK:**
Despite the changes within the UK, BC Bitcoin will continue to operate outside of the UK as normal. Our services will remain unaffected for clients in other regions.3. **Withdrawal of Assets:**
For our UK clients holding assets with BC Bitcoin, we want to assure you that your assets are secure. You have the option to safely withdraw your assets or exchange them to GBP or EUR and subsequently withdraw. We have streamlined the withdrawal process to ensure convenience for our clients.4. **Conversion of Assets:**
To convert your Holdings to fiat please log in to your BC Bitcoin account and submit a sell order for the amount of coin you hold with us. During the process you will shown how much you will receive and asked the bank details you wish to receive payment to. In addition, you can request the conversion by emailing info@bcbitcoin.com from your registered email address. If you encounter any issues or require assistance, our customer support team is ready to help you throughout the process.5. **Withdrawal Procedure:**
To initiate a withdrawal, please email your request to info@bcbitcoin.com from your registered email address. You may be asked some security questions to verify your identity. If you encounter any issues or require assistance, our customer support team is ready to help you throughout the process. These changes are effective immediately, and we appreciate your understanding and cooperation during this transitional period. We understand that this may be an inconvenience for our UK clients, and we sincerely apologise for any disruption this may cause. Thank you for being a valued part of the BC Bitcoin community. We are committed to providing you with a seamless experience as we navigate through these regulatory changes. If you have any questions or concerns, please do not hesitate to reach out to our customer support team at info@bcbitcoin.com Kind Regards